There is a line that is engraving at the top of the picture

Hello, does anyone have an idea on how to get rid of the line that is printing on top of the engraving, we have tried to change the setting multiple times, we reset the engraver and the line keeps appearing even though it is not part of the picture

Can you upload your .lbrn file for review? Need to sort out if this is something in the design or potentially a hardware issue.

Thank you, appreciate your efforts. We actually just got it to work. The job is done.

Can you document the solution for the benefit of others?

To be honest, I’m not sure, I changed the wording and made a new document. I don’t know what was wrong with the first one, the lines were not part of it. I do appreciate everyone, thank you