This update is making lightburn freeze a lot

Been getting the spinning pinwheel a lot since update… sometimes lightburn won’t open and have to force quit… now this is happening

Brand new iMac only used for lightburn and using laser… all permissions have been given… did new update yesterday 1.1
File is running fine on laser but pinwheel has been spinning for the last 15 min during the cut

Are you connected with USB, or a network cable? Do you regularly delete files from your controller? (If you’re uploading files to it, you have to remove them periodically or the controller will act very strangely when full)

today is the first time ive ever sent a file to controller. after it froze today thats what i did. theres ony 2 files on that controller because ive always just hit start with no problems

just now it froze again trying to connect to laser

this is the top of the report
Date/Time: 2022-03-09 18:33:13.730 -0500
End time: 2022-03-09 18:34:12.437 -0500
OS Version: macOS 12.2.1 (Build 21D62)
Architecture: x86_64h
Report Version: 35
Incident Identifier: 8DC1AE4D-A158-4702-AB44-9BC7779ACDDD
Share With Devs: Yes

Data Source: Stackshots
Shared Cache: 0939015D-8308-3E69-B095-BD928F835202 slid base address 0x7ff8005a8000, slide 0x5a8000
Shared Cache: 0722EF94-15FC-3695-9C12-4F6DE9294070 slid base address 0x7ff83d0b9000, slide 0x3d0b9000

Command: LightBurn
Path: /Applications/LightBurn.app/Contents/MacOS/LightBurn
Identifier: com.LightBurnSoftware.LightBurn
Team ID: UWZQ3LL82C
Architecture: x86_64
Parent: launchd [1]
PID: 831
Time Since Fork: 179s

Event: hang
Duration: 58.71s
Duration Sampled: 4.10s (process was unresponsive for 55 seconds before sampling)
Steps: 41 (100ms sampling interval)

Hardware model: iMac19,2
Active cpus: 6
HW page size: 4096
VM page size: 4096

Time Awake Since Boot: 2307s
Time Since Wake: 515s

Fan speed: 1197 rpm
Total CPU Time: 4.525s (16.9G cycles, 33.0G instructions, 0.51c/i)
Advisory levels: Battery → 3, User → 2, ThermalPressure → 0, Combined → 2
Free disk space: 189.71 GB/233.47 GB, low space threshold 3072 MB


Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting

Heaviest stack for the main thread of the target process:
41 start + 462 (dyld + 21758) [0x10b7394fe]
41 main_global(int, char**) + 3085 (LightBurn + 44333) [0x108e27d2d]
41 QCoreApplication::exec() + 402 (QtCore + 1955922) [0x10b9c9852]
41 QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 418 (QtCore + 1936530) [0x10b9c4c92]
41 ??? (libqcocoa.dylib + 174141) [0x10aff783d]
41 -[NSApplication run] + 586 (AppKit + 194841) [0x7ff8033a8919]
41 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1411 (AppKit + 250868) [0x7ff8033b63f4]
41 _DPSNextEvent + 886 (AppKit + 257416) [0x7ff8033b7d88]
41 _BlockUntilNextEventMatchingListInModeWithFilter + 70 (HIToolbox + 204773) [0x7ff8095c4fe5]
41 ReceiveNextEventCommon + 284 (HIToolbox + 205080) [0x7ff8095c5118]
41 RunCurrentEventLoopInMode + 292 (HIToolbox + 206065) [0x7ff8095c54f1]
41 CFRunLoopRunSpecific + 563 (CoreFoundation + 517597) [0x7ff8009885dd]
41 __CFRunLoopRun + 893 (CoreFoundation + 520219) [0x7ff80098901b]
41 __CFRunLoopDoSources0 + 242 (CoreFoundation + 525796) [0x7ff80098a5e4]
41 __CFRunLoopDoSource0 + 180 (CoreFoundation + 526437) [0x7ff80098a865]
41 CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 17 (CoreFoundation + 526589) [0x7ff80098a8fd]
41 ??? (libqcocoa.dylib + 178753) [0x10aff8a41]
41 QWindowSystemInterface::sendWindowSystemEvents(QFlagsQEventLoop::ProcessEventsFlag) + 155 (QtGui + 96939) [0x10bdbbaab]
41 QGuiApplicationPrivate::processMouseEvent(QWindowSystemInterfacePrivate::MouseEvent*) + 3412 (QtGui + 196148) [0x10bdd3e34]
41 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 159 (QtCore + 1954111) [0x10b9c913f]
41 QApplication::notify(QObject*, QEvent*) + 573 (QtWidgets + 69933) [0x10c2df12d]
41 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 306 (QtWidgets + 64850) [0x10c2ddd52]
41 ??? (QtWidgets + 429696) [0x10c336e80]
41 ??? (QtWidgets + 434592) [0x10c3381a0]
41 QApplicationPrivate::sendMouseEvent(QWidget*, QMouseEvent*, QWidget*, QWidget*, QWidget**, QPointer&, bool) + 896 (QtWidgets + 67200) [0x10c2de680]
41 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 159 (QtCore + 1954111) [0x10b9c913f]
41 QApplication::notify(QObject*, QEvent*) + 7357 (QtWidgets + 76717) [0x10c2e0bad]
41 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 306 (QtWidgets + 64850) [0x10c2ddd52]
41 QAbstractButton::event(QEvent*) + 145 (QtWidgets + 1027505) [0x10c3c8db1]
41 QWidget::event(QEvent*) + 496 (QtWidgets + 303216) [0x10c318070]
41 QAbstractButton::mouseReleaseEvent(QMouseEvent*) + 271 (QtWidgets + 1028687) [0x10c3c924f]
41 ??? (QtWidgets + 1023970) [0x10c3c7fe2]
41 ??? (QtWidgets + 1024335) [0x10c3c814f]
41 QMetaObject::activate(QObject*, int, int, void**) + 2230 (QtCore + 2154678) [0x10b9fa0b6]
41 MainWindow::qt_metacall(QMetaObject::Call, int, void**) + 77 (LightBurn + 1525309) [0x108f9163d]
41 MainWindow::on_pbDevices_clicked() + 47 (LightBurn + 5758095) [0x10939ac8f]
41 QDialog::exec() + 373 (QtWidgets + 2137813) [0x10c4d7ed5]
41 QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 418 (QtCore + 1936530) [0x10b9c4c92]
41 ??? (libqcocoa.dylib + 173878) [0x10aff7736]
41 -[NSApplication runModalSession:] + 128 (AppKit + 4622931) [0x7ff8037e1a53]
41 _NSTryRunModal + 100 (AppKit + 3077394) [0x7ff803668512]
41 __33-[NSApplication runModalSession:]_block_invoke + 78 (AppKit + 4623190) [0x7ff8037e1b56]
41 __33-[NSApplication runModalSession:]_block_invoke_2 + 69 (AppKit + 4623278) [0x7ff8037e1bae]
41 -[NSApplication _doModalLoop:peek:] + 301 (AppKit + 3084704) [0x7ff80366a1a0]
41 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1411 (AppKit + 250868) [0x7ff8033b63f4]
41 _DPSNextEvent + 886 (AppKit + 257416) [0x7ff8033b7d88]
41 _BlockUntilNextEventMatchingListInModeWithFilter + 70 (HIToolbox + 204773) [0x7ff8095c4fe5]
41 ReceiveNextEventCommon + 284 (HIToolbox + 205080) [0x7ff8095c5118]
41 RunCurrentEventLoopInMode + 292 (HIToolbox + 206065) [0x7ff8095c54f1]
41 CFRunLoopRunSpecific + 563 (CoreFoundation + 517597) [0x7ff8009885dd]
41 __CFRunLoopRun + 893 (CoreFoundation + 520219) [0x7ff80098901b]
41 __CFRunLoopDoSources0 + 242 (CoreFoundation + 525796) [0x7ff80098a5e4]
41 __CFRunLoopDoSource0 + 180 (CoreFoundation + 526437) [0x7ff80098a865]
41 CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 17 (CoreFoundation + 526589) [0x7ff80098a8fd]
41 ??? (libqcocoa.dylib + 178753) [0x10aff8a41]
41 QWindowSystemInterface::sendWindowSystemEvents(QFlagsQEventLoop::ProcessEventsFlag) + 155 (QtGui + 96939) [0x10bdbbaab]
41 QGuiApplicationPrivate::processMouseEvent(QWindowSystemInterfacePrivate::MouseEvent*) + 3412 (QtGui + 196148) [0x10bdd3e34]
41 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 159 (QtCore + 1954111) [0x10b9c913f]
41 QApplication::notify(QObject*, QEvent*) + 573 (QtWidgets + 69933) [0x10c2df12d]
41 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 306 (QtWidgets + 64850) [0x10c2ddd52]
41 ??? (QtWidgets + 429696) [0x10c336e80]
41 ??? (QtWidgets + 434592) [0x10c3381a0]
41 QApplicationPrivate::sendMouseEvent(QWidget*, QMouseEvent*, QWidget*, QWidget*, QWidget**, QPointer&, bool) + 896 (QtWidgets + 67200) [0x10c2de680]
41 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 159 (QtCore + 1954111) [0x10b9c913f]
41 QApplication::notify(QObject*, QEvent*) + 7357 (QtWidgets + 76717) [0x10c2e0bad]
41 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 306 (QtWidgets + 64850) [0x10c2ddd52]
41 QAbstractButton::event(QEvent*) + 145 (QtWidgets + 1027505) [0x10c3c8db1]
41 QWidget::event(QEvent*) + 496 (QtWidgets + 303216) [0x10c318070]
41 QAbstractButton::mouseReleaseEvent(QMouseEvent*) + 271 (QtWidgets + 1028687) [0x10c3c924f]
41 ??? (QtWidgets + 1023970) [0x10c3c7fe2]
41 ??? (QtWidgets + 1024335) [0x10c3c814f]
41 QMetaObject::activate(QObject*, int, int, void**) + 2954 (QtCore + 2155402) [0x10b9fa38a]
41 ??? (QtWidgets + 1709095) [0x10c46f427]
41 QMetaObject::activate(QObject*, int, int, void**) + 2954 (QtCore + 2155402) [0x10b9fa38a]
41 QDialog::done(int) + 245 (QtWidgets + 2138357) [0x10c4d80f5]
41 QMetaObject::activate(QObject*, int, int, void**) + 2230 (QtCore + 2154678) [0x10b9fa0b6]
41 DevicesDialog::qt_metacall(QMetaObject::Call, int, void**) + 62 (LightBurn + 4523870) [0x10926d75e]
41 SendLaserEvent(LE_Type) + 42 (LightBurn + 46202) [0x108e2847a]
41 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 159 (QtCore + 1954111) [0x10b9c913f]
41 QApplication::notify(QObject*, QEvent*) + 573 (QtWidgets + 69933) [0x10c2df12d]
41 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 306 (QtWidgets + 64850) [0x10c2ddd52]
41 MainWindow::event(QEvent*) + 2392 (LightBurn + 1328664) [0x108f61618]
41 MainWindow::SetupDevices() + 871 (LightBurn + 1271975) [0x108f538a7]
41 MainWindow::on_cbDeviceList_currentIndexChanged(int) + 570 (LightBurn + 1289258) [0x108f57c2a]
41 MainWindow::on_cbSerialPort_currentIndexChanged(int) + 437 (LightBurn + 1298181) [0x108f59f05]
41 MainWindow::SetCurrentDevice(UserDeviceDef*, QString const&, bool) + 5589 (LightBurn + 1257237) [0x108f4ff15]
41 Protocol_Ruida::Init() + 62 (LightBurn + 691646) [0x108ec5dbe]
41 Connection_Serial_Sync::Connect(int) + 15 (LightBurn + 175743) [0x108e47e7f]
41 Connection_Serial_Sync::Connect() + 3589 (LightBurn + 173925) [0x108e47765]
41 QSerialPort::open(QFlagsQIODevice::OpenModeFlag) + 314 (QtSerialPort + 12986) [0x10a91c2ba]
41 ??? (QtSerialPort + 29464) [0x10a920318]
41 ??? (QtSerialPort + 30724) [0x10a920804]
41 ??? (QtSerialPort + 34375) [0x10a921647]
41 ??? (QtSerialPort + 34506) [0x10a9216ca]
41 ??? (QtSerialPort + 34897) [0x10a921851]
41 tcsetattr + 128 (libsystem_c.dylib + 230280) [0x7ff8007c6388]
41 __ioctl + 10 (libsystem_kernel.dylib + 16346) [0x7ff800889fda]
*41 hndl_unix_scall64 + 22 (kernel + 90662) [0xffffff8000226226]
*41 unix_syscall64 + 516 (kernel + 7920004) [0xffffff800099d984]
*41 ioctl + 1180 (kernel + 6854252) [0xffffff800089966c]
*41 ??? (kernel + 3476396) [0xffffff8000560bac]
*41 VNOP_IOCTL + 371 (kernel + 3539315) [0xffffff8000570173]
41 spec_ioctl + 157 (kernel + 3590573) [0xffffff800057c9ad]
41 IOSerialBSDClient::iossioctl(int, unsigned long, char, int, proc
) + 826 (IOSerialFamily + 4424) [0xffffff8002eb6148]
*41 ttioctl + 54 (kernel + 6900726) [0xffffff80008a4bf6]
41 ttioctl_locked + 1657 (kernel + 6902425) [0xffffff80008a5299]
41 IOSerialBSDClient::iossparam(tty, termios
) + 269 (IOSerialFamily + 14019) [0xffffff8002eb86c3]
*41 IOUserSerial::executeEvent(unsigned int, unsigned int) + 478 (IOUserSerial + 12222) [0xffffff7f99529fbe]
41 IOUserSerial::hwProgramUART() + 158 (IOUserSerial + 16212) [0xffffff7f9952af54]
41 IOUserSerial::HwProgramUART(unsigned int, unsigned char, unsigned char, unsigned char, int ()(OSMetaClassBase
, IORPC)) + 308 (IOUserSerial + 24578) [0xffffff7f9952d002]
*41 OSMetaClassBase::Invoke(IORPC) + 636 (kernel + 9041196) [0xffffff8000aaf52c]
*41 IOUserServer::rpc(IORPC) + 472 (kernel + 9041928) [0xffffff8000aaf808]
*41 kernel_mach_msg_rpc + 604 (kernel + 512380) [0xffffff800028d17c]
*41 ipc_mqueue_receive + 70 (kernel + 354134) [0xffffff8000266756]
*41 thread_block_reason + 199 (kernel + 652055) [0xffffff80002af317]
*41 ??? (kernel + 660748) [0xffffff80002b150c]
*41 machine_switch_context + 228 (kernel + 1829172) [0xffffff80003ce934]

yes with usb

jason, please let me know if you want the whole report or just the top if when having problems

It also takes forever to force quit… like 3 min

Do you have it set to ‘Auto’, or have you selected the USB port it’s connected to? Try selecting the port. MacOS with USB has been a giant pain in the rear - Apple keeps changing things.

Since your dump says MacOS 12.x, I’m guessing that’s the culprit. Try downloading the new FTDI driver they’ve released for it: VCP Drivers - FTDI

Ok so yes it’s set to auto… after the .2 update lightburn was freezing when opening… changing rotary settings… like terribly… I did update the driver you told me to do… what I did was revert back to 1.1.00…. With zero problems… constantly opening and closing lightburn for minutes to make sure no problems… 1.1.02 isn’t for me Jack!! Lol what else can I do… is there any crazy changes from .0 to .02… I think I’ll just keep at 1.1.00

ok after all the craziness… somehow it got set to auto…its now set to USB and i havent had any problems at all…thank you OZ… going to try and update to 1.1.02 and see what happens. thank you

I would not recommend that. Everything that changed from 1.1.00 to 1.1.03 was a bug fix of some kind, with only very small exceptions. 1.1.03 is going to be the most stable.

If it was freezing, there’s a decent chance that it was trying to connect to the laser and not finding it - those freezes are probably it trying to communicate and waiting for a response.

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