We just assembled our laser and are trying to download the software. We keep getting an error message that says “couldn’t download - needs authorization”. Could the server be offline or is it something on our end?
Can you take a screenshot of what you’re seeing? The download itself requires no authorization that I’m aware of.
I just tested downloading LightBurn and it worked without issue.
Keith, what software were you trying to download? Lightburn is a 30-day trial before you buy, so there is no need for authorization. Lightburn has nothing to do with downloading the software for your laser. The picture or screenshot PY asked for will help a lot for the diagnosis.
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