Unable to connect to laser

Hi:
I have a Alfawise C30 2500mw Large Area Frame Laser Engraver, which I assembled and have downloaded the trial version of Lightburn, as the GRBL software that came with the engraver will not install on my system.
However, Lightburn does not recognize the laser when I hook them up. Does anyone have any advice regarding this? My trial period is almost over, and I am running out of options.
FYI I have a linux mint system.
THanks

Looking at that laser, it probably has an Arduino clone based controller. These often have a serial-USB controller based on a CH340 chip. If so, make sure you have installed the drivers for that chip. Search ‘install CH340 driver on Linux’. There are other USB-serial driver chips as well that it might use so if not the CH340, then look at the other possibilities. If you can look at the controller, you may be able to see what chip it uses.

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Have you tried manually create the defice using GRBL? (1st option)?
Then selecting the com port in the laser panel and connect?

Com port? It’s Linux, not windows.

Hmm I will look into those issues, thank you!
I am not real well versed in linux, but i will try my best

Linux is an enthusiasts OS - a lack of familiarity is going to make faultfinding difficult.

There are a couple of utilities that can help, but I’m not that familiar with Mint

lsusb will enumerate your USB-connected devices. It will return the maker I’d and device ID of everything it finds, listed by device.

lsusb
Bus 002 Device 002: ID 8087:8001 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8009 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 006: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 003 Device 004: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 003 Device 007: ID 059b:0370 Iomega Corp.
Bus 003 Device 003: ID 046d:c077 Logitech, Inc. M105 Optical Mouse
Bus 003 Device 002: ID 046d:c31c Logitech, Inc. Keyboard K120
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

The other command is ‘ls /dev/tty*’

This lists every ‘tty’ device, which is how your serial usb interface will be defined.

A further listing of ‘/dev/serial’ will list any devices the system sees as a serial interface. If ‘ls /dev/serial’ doesn’t exist, it means the OS hasn’t got a driver to enumerate a serial device.

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