“Unrecognized board signature 0000238409002002”

Issue:
When I connect the machine, it sometimes recognizes but often shows error:

“Unrecognized board signature: 0000238409002002”

This is from a discussion before on another thread, but no listed solution was given for his problem. MARK7 CFG file installed from company.

• Machine: UV laser CRS-355-10/15 10W
• Lens: 175
• OS: Windows 11 (64-bit)
• Board: BJJCZ
• Software: LightBurn (latest version installed)

What can I do? only the Rotary so far operates in test mode, no framing no laser operation, if you need more info let me know

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