Up dated Lic now it is missing

I have a new laser wish to add to lic key. I got the DSP support added to my key but the software will not recognize my laser and will not show key. New laser is OMTECH Polar 350. HELP.

How are you connecting your computer to the Omtech Polar 350?
I have read that it uses the Ruida 6442S controller.
Are you using your Windows 10 Computer?

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