Xtool D1 not moving in positive Y axis

Hi everyone,

Recently installed my Xtool D1 10watt with the extension.
My issue is that it does not want to move in the positive y axis.
It moves fine is all other directions but then just gets stuck ones it needs to move “up”.

I tried

  • checking all the cables and connections.
  • made sure the coupling is installed correctly and everything moves fine manually
  • checked the bands are in the sockets (not sure how to explain that one)
  • isolated the y axis engine and see if it would move when moving it through the xtool software
    (again it will only move one direction)

I have tried to contact the official support but so far no luck. :(.
So far I havnt been able to use my machine at all and I’m not sure what to do anymore.

Please help…thanks

Did you ever end up solving this? I’m experiencing the same thing with my fresh D1 Pro with standard frame size.