Hi everyone,
Recently installed my Xtool D1 10watt with the extension.
My issue is that it does not want to move in the positive y axis.
It moves fine is all other directions but then just gets stuck ones it needs to move “up”.
I tried
- checking all the cables and connections.
- made sure the coupling is installed correctly and everything moves fine manually
- checked the bands are in the sockets (not sure how to explain that one)
- isolated the y axis engine and see if it would move when moving it through the xtool software
(again it will only move one direction)
I have tried to contact the official support but so far no luck. :(.
So far I havnt been able to use my machine at all and I’m not sure what to do anymore.
Please help…thanks