Xtool d1 pro 20w disconnecting please help

Hi all,
So, I have had no issues with lightburn & my xtool d1 pro 20w until now.
Every time I start a burn, my laser stops & says that it is disconnected. I have tried a new usb lead, updated my computer, even turned off power saving on my usb settings on my laptop. Still it keeps happening. Please, can somebody help me? If it helps, I am running windows 11.

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