# \#troubleshooting **URL:** https://forum.lightburnsoftware.com/tag/troubleshooting/373.md [Latest](https://forum.lightburnsoftware.com/latest.md) · [Categories](https://forum.lightburnsoftware.com/categories.md) · [Tags](https://forum.lightburnsoftware.com/tags.md) --- ## [Scanning offset adjustment question](https://forum.lightburnsoftware.com/t/scanning-offset-adjustment-question/186884)
**Author:** [@TheOddball](https://forum.lightburnsoftware.com/u/TheOddball)\ **Replies:** 1\ **Last updated:** [January 18, 2026, 5:12pm UTC](https://forum.lightburnsoftware.com/t/scanning-offset-adjustment-question/186884 "2026-01-18T17:12:08Z")
Hey, Can anyone offer some help with scanning offset adjustment, please? I’ve noticed an offset when doing bidirectional fills, have tried to fix it, but I’m a bit confused by what settings to put in I eliminated 90%… --- ## [Design pushed inward / Shaky dashed lines / Buzzing noise](https://forum.lightburnsoftware.com/t/design-pushed-inward-shaky-dashed-lines-buzzing-noise/186397)
**Author:** [@wawawow](https://forum.lightburnsoftware.com/u/wawawow)\ **Replies:** 4\ **Last updated:** [January 2, 2026, 5:50pm UTC](https://forum.lightburnsoftware.com/t/design-pushed-inward-shaky-dashed-lines-buzzing-noise/186397 "2026-01-02T17:50:34Z")
The laser cutter is Atomstack S30 Pro. I have been using this laser cutter on and off for around 1 year. The problem is that the designs are pushed inward, causing overlap and empty gaps on one side of the board. Mor… --- ## [Newbie: Laser connected and working but not engraving](https://forum.lightburnsoftware.com/t/newbie-laser-connected-and-working-but-not-engraving/186285)
**Author:** [@cbraeut](https://forum.lightburnsoftware.com/u/cbraeut)\ **Replies:** 2\ **Last updated:** [December 29, 2025, 3:20am UTC](https://forum.lightburnsoftware.com/t/newbie-laser-connected-and-working-but-not-engraving/186285 "2025-12-29T03:20:16Z")
Hi, I am new to Lightburn and installed the Lightburn 2.0.05 on Windows 11. I have a ComMarker Omni X UV Laser 6W with a 150x150 lens connected via USB. Now I want to test engraving something. I drew a rectangular. and… --- ## [Ray5 20W Crashes when Framing](https://forum.lightburnsoftware.com/t/ray5-20w-crashes-when-framing/162211)
**Author:** [@Powdered\_Sugar](https://forum.lightburnsoftware.com/u/Powdered_Sugar)\ **Replies:** 4\ **Last updated:** [November 30, 2025, 10:44pm UTC](https://forum.lightburnsoftware.com/t/ray5-20w-crashes-when-framing/162211 "2025-11-30T22:44:12Z")
I just finished setting up my Longer Ray5 20w Engraver, and am trying to run a test file off the SD card. I’ve tried the cat and the flower. When I select the file and tell it to frame, the system crashes and reboots. … --- ## [Laser eating material (running hot)](https://forum.lightburnsoftware.com/t/laser-eating-material-running-hot/184698)
**Author:** [@Graham\_studio](https://forum.lightburnsoftware.com/u/Graham_studio)\ **Replies:** 4\ **Last updated:** [November 17, 2025, 12:03am UTC](https://forum.lightburnsoftware.com/t/laser-eating-material-running-hot/184698 "2025-11-17T00:03:43Z")
I didnt know if someone here could possibly help. I am having trouble with my Boss LS1630. I teach at a small college where I teach in an art department, we have had it for 8 years. We do lots of engraving on all sorts o… --- ## [X-axis Offsetting mid-job problem - laser engraving](https://forum.lightburnsoftware.com/t/x-axis-offsetting-mid-job-problem-laser-engraving/178330)
**Author:** [@Konk\_Ar\_Lab](https://forum.lightburnsoftware.com/u/Konk_Ar_Lab)\ **Replies:** 1\ **Last updated:** [August 26, 2025, 10:57pm UTC](https://forum.lightburnsoftware.com/t/x-axis-offsetting-mid-job-problem-laser-engraving/178330 "2025-08-26T22:57:07Z")
Hi Makers, I’ve encounterder a very bothering problem while laser engraving : an offset that occurs mid-job on the X-axis. The engraving continues but the origin seems having moved on the x-axis. It’s quite random, it’s… --- ## [Odd output on laser](https://forum.lightburnsoftware.com/t/odd-output-on-laser/176363)
**Author:** [@wrjones05](https://forum.lightburnsoftware.com/u/wrjones05)\ **Replies:** 8\ **Last updated:** [August 3, 2025, 8:44pm UTC](https://forum.lightburnsoftware.com/t/odd-output-on-laser/176363 "2025-08-03T20:44:34Z")
I am having some odd outputs while using Lightburn 1.7.8. (No real intention to move to LB2, unless it solves my issue(s). Using a Windows 10 laptop. BossLaser LS2440 70w CO2 I’m starting to see odd outputs after runnin… --- ## [New to engraving, getting mishapen & stretched engravings](https://forum.lightburnsoftware.com/t/new-to-engraving-getting-mishapen-stretched-engravings/169389)
**Author:** [@TheOddball](https://forum.lightburnsoftware.com/u/TheOddball)\ **Replies:** 2\ **Last updated:** [April 5, 2025, 11:10am UTC](https://forum.lightburnsoftware.com/t/new-to-engraving-getting-mishapen-stretched-engravings/169389 "2025-04-05T11:10:48Z")
Hi, I recently got a creality falcon 5w to dip my toes in the water now that they’re affordable I’ve watched a load of tutorials on lightburn and I’m mystafied as to why i’m getting the below - I’m assuming it’s someth… --- ## [Gweike cloud pro. Button keeps turning red trouble shooting?](https://forum.lightburnsoftware.com/t/gweike-cloud-pro-button-keeps-turning-red-trouble-shooting/164076)
**Author:** [@BrandonBina](https://forum.lightburnsoftware.com/u/BrandonBina)\ **Replies:** 11\ **Last updated:** [February 18, 2025, 10:38pm UTC](https://forum.lightburnsoftware.com/t/gweike-cloud-pro-button-keeps-turning-red-trouble-shooting/164076 "2025-02-18T22:38:16Z")
Hello I have a Gweike cloud pro CO2 laser. and I’ve been using Lightburn software. Im having a problem were i hit start or I sent file to the laser from Lightburn. the Button on the Gweike Turns solid red. Im able to fra… --- ## [Neje and Lightburn cordinations don't match](https://forum.lightburnsoftware.com/t/neje-and-lightburn-cordinations-dont-match/161773)
**Author:** [@stonefox](https://forum.lightburnsoftware.com/u/stonefox)\ **Replies:** 3\ **Last updated:** [January 7, 2025, 6:08pm UTC](https://forum.lightburnsoftware.com/t/neje-and-lightburn-cordinations-dont-match/161773 "2025-01-07T18:08:55Z")
Have: Neje Max 3 and latest release of Lightburn I have problems with the coordinates in Lightburn not matching my Neje Max 3. When I have a drawing in Lightburn that is within the “Working Area”, but close to the edge… --- ## [Mysterious bumps on my 3D slice engravings](https://forum.lightburnsoftware.com/t/mysterious-bumps-on-my-3d-slice-engravings/151627)
**Author:** [@Zesty](https://forum.lightburnsoftware.com/u/Zesty)\ **Replies:** 5\ **Last updated:** [September 29, 2024, 3:27pm UTC](https://forum.lightburnsoftware.com/t/mysterious-bumps-on-my-3d-slice-engravings/151627 "2024-09-29T15:27:41Z")
CHALLENGE TO ALL EXPERTS! Can YOU identify the cause and the solution to these mysterious bumps? No one has seem to found the answer to these stubborn bumps. Lens checked if clean :white\_check\_mark: Calibrated jum… --- ## [Laser won’t move after rotary set up](https://forum.lightburnsoftware.com/t/laser-won-t-move-after-rotary-set-up/148737)
**Author:** [@TaeG92](https://forum.lightburnsoftware.com/u/TaeG92)\ **Replies:** 0\ **Last updated:** [September 2, 2024, 3:19am UTC](https://forum.lightburnsoftware.com/t/laser-won-t-move-after-rotary-set-up/148737 "2024-09-02T03:19:21Z")
I followed the directions to try to use the rotary but couldn’t get it working. Changed the setting back to what they were before and now my laser won’t move just makes a buzzing sound. I went back and restored a prefere… --- ## [Need help: Inconsistent laser engraving (empty patches)](https://forum.lightburnsoftware.com/t/need-help-inconsistent-laser-engraving-empty-patches/148562)
**Author:** [@silver1177](https://forum.lightburnsoftware.com/u/silver1177)\ **Replies:** 2\ **Last updated:** [August 31, 2024, 2:43am UTC](https://forum.lightburnsoftware.com/t/need-help-inconsistent-laser-engraving-empty-patches/148562 "2024-08-31T02:43:09Z")
Hey everyone, I have a Creality Falcon 10W (diode laser), GRBL firmware, using the latest LightBurn version on my MacBook Pro. The material I’m working with is sheets of icing paper. I’ve been using this material consi… --- ## [Laser engraver losing position while cutting with multiple pass](https://forum.lightburnsoftware.com/t/laser-engraver-losing-position-while-cutting-with-multiple-pass/147476)
**Author:** [@navpankh](https://forum.lightburnsoftware.com/u/navpankh)\ **Replies:** 3\ **Last updated:** [August 17, 2024, 12:07pm UTC](https://forum.lightburnsoftware.com/t/laser-engraver-losing-position-while-cutting-with-multiple-pass/147476 "2024-08-17T12:07:59Z")
Dear Light burn community, I m very new to forum and posting my query first time so please bear with me if this is a repeat question. I am using Sculpfun diode engraver. This has been working fine for years for me. But … --- ## [Problem with random horizontal lines on my engraving](https://forum.lightburnsoftware.com/t/problem-with-random-horizontal-lines-on-my-engraving/142041)
**Author:** [@frodosaurus](https://forum.lightburnsoftware.com/u/frodosaurus)\ **Replies:** 4\ **Last updated:** [June 23, 2024, 12:55am UTC](https://forum.lightburnsoftware.com/t/problem-with-random-horizontal-lines-on-my-engraving/142041 "2024-06-23T00:55:24Z")
Hey there everyone, I’ve been using this amazing software for some years now but now I’ve run into an issue with my engravings. There appears to be random horizontal lines (direction the machine is going) that pop up all… --- ## [Laser fires during frame & home after lps upgrade](https://forum.lightburnsoftware.com/t/laser-fires-during-frame-home-after-lps-upgrade/139984)
**Author:** [@Phi](https://forum.lightburnsoftware.com/u/Phi)\ **Replies:** 9\ **Last updated:** [May 30, 2024, 10:56am UTC](https://forum.lightburnsoftware.com/t/laser-fires-during-frame-home-after-lps-upgrade/139984 "2024-05-30T10:56:16Z")
First off, thanks to everyone in this community for the amazing wealth of knowledge that is shared here! I have learned so much just poking around. I’m still fairly new to the laser cutting world. My partner & I love bu… --- ## [HPC LS1290 is engraving double please HELP](https://forum.lightburnsoftware.com/t/hpc-ls1290-is-engraving-double-please-help/139794)
**Author:** [@SiobhanCC](https://forum.lightburnsoftware.com/u/SiobhanCC)\ **Replies:** 10\ **Last updated:** [May 26, 2024, 1:53pm UTC](https://forum.lightburnsoftware.com/t/hpc-ls1290-is-engraving-double-please-help/139794 "2024-05-26T13:53:55Z")
I cleaned my optics myself yesterday for the first time. When I ran the machine after, it’s cutting fine but engraving double or with a shadow :sob: I’m not very mechanical, so I’ve no idea what to try or check to recti… --- ## [Double line in Y axis with Sculpfun S30 Pro Max](https://forum.lightburnsoftware.com/t/double-line-in-y-axis-with-sculpfun-s30-pro-max/129773)
**Author:** [@DKFMAX](https://forum.lightburnsoftware.com/u/DKFMAX)\ **Replies:** 2\ **Last updated:** [February 16, 2024, 10:37pm UTC](https://forum.lightburnsoftware.com/t/double-line-in-y-axis-with-sculpfun-s30-pro-max/129773 "2024-02-16T22:37:23Z")
Hi all, I have been using a Sculpfun S30 Pro Max 22W since 17 days ago and it work without problem, but today after angrave in acrylic a photo (yesterday) when I tried to cut squares, circles, etc and I find a double li… --- ## [Laser engraving but crashes when cutting](https://forum.lightburnsoftware.com/t/laser-engraving-but-crashes-when-cutting/105764)
**Author:** [@Smithy39](https://forum.lightburnsoftware.com/u/Smithy39)\ **Replies:** 4\ **Last updated:** [July 25, 2023, 4:17pm UTC](https://forum.lightburnsoftware.com/t/laser-engraving-but-crashes-when-cutting/105764 "2023-07-25T16:17:06Z")
Help required. Been using my sculpfun s10 for 9 months now, all was fine. Packed it away for 2 months and got it back out today. I set of a design engraving a pattern in to 5mm plywood, then cutting the shapeout. The eng… --- ## [How to troubleshoot connection issues with USB](https://forum.lightburnsoftware.com/t/how-to-troubleshoot-connection-issues-with-usb/5530)
**Author:** [@LightBurn](https://forum.lightburnsoftware.com/u/LightBurn)\ **Replies:** 0\ **Last updated:** [July 31, 2019, 7:41pm UTC](https://forum.lightburnsoftware.com/t/how-to-troubleshoot-connection-issues-with-usb/5530 "2019-07-31T19:41:50Z")
A very common problem with Windows systems and lasers is the way Windows handles USB connections - If it thinks a connection is idle, it can put the port into a power-save mode, which can make your device stop talking to…