Do you have a USB stick that came with the laser? If so you should be able to import them. When I get home I’ll see what this file is called.
The flash drive that was sent with my laser had nothing on it. I had to have tech support download the EzCad2 software for me. The factory settings folder was not part of what they downloaded, they only downloaded the drivers and the program, nothing more. This has been an ongoing battle with them to get me the information that I should have gotten when I got the laser. Which is why I don’t have all the information I need to properly use my laser as yet. Jeff, I want to thank you for all your support and help with my start up issues. It’s been a struggle, but you have been helpful and I wanted to say thank you.
I’m hoping you got this going.
Yes it’s working thanks to everyone for your help
What did you do to make it work?
The last post?
Customer service worked with us to get it to work we had to download a program that allowed us to download the correct drivers and bypass the issue we were having. It took great patience but both the customer service person we worked with and we worked through it and now it’s working. We are so happy with the customer service we received and we are very thankful for all the help.
Glad to see you got things sorted and working as you’d expect. Thank you for the kind words. Truly appreciated! 