Another black screen under Ubuntu 22.04!

Bernique · April 10, 2024, 7:30am

Hello,

another config issue using Ubuntu 22.04 and LB 1.5.09, i.e. camera is recognized but displaying a black image while trying to calibrate the objective (thus NEXT button is grey and cannot be selected).

I have the same issue with 2 cameras: the on-boarded camera of the laptop, and with a basic 5M-120° without auto-focus dedicated one bought from Ali: https://fr.aliexpress.com/item/1005003833993617.html

Symptom are the usuals:

cameras works natively under Ubuntu 22.04, using Cheese or any video soft
tested under LB 0.9 and 1.5.09 (I renew my old licence yesterday in case of!)
I been reading various post for the last 24 hours, but without any success
I understood the gstreamer is a good candidate for troubleshooting, but could not understand how to proceed to solve the issue

I wish one of you could give me a direction to search for.

ClaudioD · April 10, 2024, 8:49pm

How does the camera calibration process work when you select the onboard camera in LightBurn instead? Do this just to test to see if it gets past that point. What happens when you flip back to the desired camera? Can you see the desired camera listed when you run lsusb?

Bernique · April 11, 2024, 5:07am

Hello Claudio,

thx for your questions.
Whatever I’m using one camera or the other I do have the same result: black screen, and cannot go any further (inactive button).
Switching from one cam to the other and reverse does not change anything so far.
Please refer to the attached file below (screen shot)

lsusb gives a great view of the cameras (named YJXU502S USB Camera for the USB attached cam, Acer for the laptotp embeded one), no issue at all (both cam are running good with Cheese for example)

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 5986:211b Acer, Inc HD Webcam
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 034: ID 0edc:2050 YJXU502S USB Camera
Bus 001 Device 005: ID 8087:0aaa Intel Corp. Bluetooth 9460/9560 Jefferson Peak (JfP)
Bus 001 Device 002: ID 046d:c548 Logitech, Inc. USB Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

B.

Bernique · April 12, 2024, 7:48pm

I made anoter try tonight, and found out that when selecting the embeded camera, the led of the camera turns on and immediatly turns off.
My conclusion so far is that LB is accessing the camera but it is closing for some reason…

gilaraujo · April 12, 2024, 7:51pm

Try this for us please
And maybe send this data to support@lightburnsoftware.com
In lightburn go to Help → Enable Debug Log

Then repeat the steps above

WHen it crashes or nothing happens Close lightburn

Go to your documents and localte Lightburnlog.txt file
You can open it and copy/paste only the bottom section that matches the time where you tried it

Probably not very useful here in the forum as is a bit deep data but maybe support would be able to use it to understand what is happening

Example of output on mine when i try to access a camera already in use

20:49:16.795 D: 120 : 1920 x 1080 @ 7.5 fps
20:49:16.795 D: Format: 95 1920 x 1080 @ 5 fps
20:49:16.795 D: Photo: 2560 x 2560
20:49:16.797 D: “enumControls getProcParam 2 failed - Element not found.”
20:49:16.799 D: “enumControls getProcParam 5 failed - Element not found.”
20:49:16.799 D: “enumControls getProcParam 6 failed - Element not found.”
20:49:16.804 D: “enumControls getCamControl 12 failed - Element not found.”
20:49:16.806 D: “enumControls getCamControl 15 failed - Element not found.”
20:49:16.808 D: 12
20:49:16.860 D: “No preview index, falling back to video index\n”
20:49:16.873 D: " – MF_CAPTURE_ENGINE_ERROR - Hardware MFT failed to start streaming due to lack of hardware resources."
20:49:16.891 D: “Connecting…” busy: false state: 1

Bernique · April 12, 2024, 8:10pm

Thx Gil.

I made what was requested, see just below for information.
I send it to the support as well

22:07:34.708 D: “LightBurn 1.5.06” “ven. avr. 12 2024”
22:07:51.716 D: res: 320 x 240
22:07:51.716 D: res: 640 x 360
22:07:51.716 D: res: 640 x 480
22:07:51.716 D: res: 1280 x 720
22:07:51.716 D: default: -1 x -1
22:07:51.716 D: Setting res: 1280 x 720
22:07:52.818 W: CameraBin error: “Internal error: could not render surface”
22:07:52.916 W: CameraBin error: “Internal data stream error.”
22:07:57.658 D: res: 320 x 240
22:07:57.658 D: res: 640 x 360
22:07:57.658 D: res: 640 x 480
22:07:57.658 D: res: 1280 x 720
22:07:57.658 D: default: -1 x -1
22:07:57.658 D: Setting res: 1280 x 720
22:07:58.752 W: CameraBin error: “Internal error: could not render surface”
22:07:58.851 W: CameraBin error: “Internal data stream error.”
22:08:00.969 D: Clipboard data present:
22:08:00.969 D: (“text/plain”)
22:08:05.977 D: Releasing Tool: Selection
22:08:05.978 D: Created Tool: Selection
22:08:05.980 D: EV: 1018 took 16 uS
22:08:05.980 D: EV: 1013 took 333 uS
22:08:05.981 D: EV: 1018 took 13 uS
22:08:05.982 D: EV: 1009 took 1319 uS
22:08:06.253 D: Entering serial port disconnect
22:08:06.253 D: Finishing serial port disconnect

gilaraujo · April 12, 2024, 8:12pm

these two seem relevant but no idea what they mean
and this is when you select the new camera right
if you select the old one you get a good stream data?

or you get same errors on both ?

Bernique · April 12, 2024, 8:16pm

this was when selecting the embeded cam.

If selecting the USB one (which is my Aliexpress above), I do have a different message:

22:15:23.728 D: “LightBurn 1.5.06” “ven. avr. 12 2024”
22:15:28.150 D: res: 320 x 180
22:15:28.150 D: res: 320 x 240
22:15:28.150 D: res: 424 x 240
22:15:28.150 D: res: 640 x 360
22:15:28.150 D: res: 640 x 480
22:15:28.150 D: res: 960 x 540
22:15:28.150 D: res: 1280 x 720
22:15:28.150 D: res: 1920 x 1080
22:15:28.150 D: res: 2048 x 1536
22:15:28.150 D: res: 2592 x 1944
22:15:28.150 D: default: -1 x -1
22:15:28.150 D: Setting res: 2592 x 1944
22:15:29.709 D: res: 320 x 180
22:15:29.709 D: res: 320 x 240
22:15:29.709 D: res: 424 x 240
22:15:29.709 D: res: 640 x 360
22:15:29.709 D: res: 640 x 480
22:15:29.709 D: res: 960 x 540
22:15:29.709 D: res: 1280 x 720
22:15:29.709 D: res: 1920 x 1080
22:15:29.709 D: res: 2048 x 1536
22:15:29.709 D: res: 2592 x 1944
22:15:29.709 D: default: -1 x -1
22:15:29.709 D: Setting res: 2592 x 1944
22:15:29.711 D: Clipboard data present:
22:15:29.711 D: (“TIMESTAMP”, “TARGETS”, “MULTIPLE”, “SAVE_TARGETS”, “text/plain”, “COMPOUND_TEXT”, “text/plain;charset=utf-8”)
22:15:30.808 D: Releasing Tool: Selection
22:15:30.809 D: Created Tool: Selection
22:15:30.810 D: EV: 1018 took 7 uS
22:15:30.812 D: EV: 1013 took 1035 uS
22:15:30.812 D: EV: 1018 took 8 uS
22:15:30.812 D: EV: 1009 took 633 uS
22:15:31.065 D: Entering serial port disconnect
22:15:31.065 D: Finishing serial port disconnect

Have no clue either on the meaning of this!

gilaraujo · April 12, 2024, 8:18pm

Hopefully is relevant data for those who know
I would suggest - if you didnt already - to pass along the info via email too
support@lightburnsoftware.com

system · May 12, 2024, 8:18pm

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