Atomstack X24 pro y-axis movement not correctly

While cutting on the Atomstack X24 Pro, the laser head encountered an obstacle on the work surface. Since then, the y-axis movement has not been performed correctly. The movement and noise are like rattling.
Can anyone tell me what I should check to find the cause and, if possible, eliminate it?
Thank you very much!

Restart and try again.

I did it, but it didn't work. The error persisted.

What else can I check?

Start looking for a mechanical problem…

  1. Loose timing belt.
  2. Loose pulley set screw.
  3. Loose coupling set screw on the cross shaft.
  4. Loose alignment wheels on the Gantry.