Aufero Laser 1 No Laser

I just purchased an new Aufero Laser 1. The unit connects to Lightburn and will run the pattern of the project but no laser ever turns on. I have tried different power levels but nothing.

Have you gotten a response to this Iā€™m having the same issue?

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Follow the laser cable the the connector underneath the X axis

Can you confirm the connector where the plug connects is not lifted like this?
image

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