Blank Font When Using Text Tool

Lepeda · February 22, 2021, 2:04am

Hi.

I’ve imported a font & have been using it for months, however recently when I open the files containing that particular font it says they are missing & when I use the text tool and select the font nothing happens , I can type and the curser moves as though I am typing something however there is no layer being created or visual representation on the screen - just this one font.

Any ideas would be grateful.
I have removed the font from my computer and redownloaded and reset the font however that hasnt helped.

also im still running the version of light burn I originally downloaded in July 2020, as I am unable to update to the latest version for some reason.

Cheers
Bec

Burgs04 · February 22, 2021, 2:09am

Post a screenshot of the problem. It will answer a lot of questions I have.

Lepeda · February 22, 2021, 2:19am

This screen shot shows that I typed Hello in Ariel font
& then tried to type Hello in Southland font in a seperate text box .

Burgs04 · February 22, 2021, 2:32am

Does the text show up in preview?

Lepeda · February 22, 2021, 4:22am

No the text does not show up in preview.

LightBurn · February 22, 2021, 4:36am

Does it show up in other software? Is it an OTF or TTF file?

Lepeda · February 22, 2021, 4:41am

TTF file and yes I can still use it in pages, & photoshop ect

LightBurn · February 22, 2021, 4:46am

Click the ‘Welded’ button on the font toolbar, just under the height? Does it show up then?

Lepeda · February 22, 2021, 4:47am

Nope Welded was already on . and having it either on or off makes no difference.

LightBurn · February 22, 2021, 4:48am

Can you email the font to us? (support@lightburnsoftware.com) I can’t think of any reason it wouldn’t show up.

Lepeda · February 22, 2021, 4:49am

Yeah I know ive been using it for 5months in the program and then all of sudden it wont work.
will do

LightBurn · February 22, 2021, 4:50am

That’s very strange - If you haven’t updated the software or changed anything else, there should be no reason it would suddenly not work.

Lepeda · February 24, 2021, 7:00am

I have sent an email the other day . . let me know how it goes / went ??

Rick · February 25, 2021, 10:27pm

@Lepeda, here I have the “Southland” font running with our latest beta. No issue for me on macOS.

Lepeda · February 26, 2021, 12:49am

@Rick , yes thats what I have been using since august but it now wont work . .

Im running macOS Big Surr Version 11.2.1.

however I dont have the latest LightBurn, I cant log into my license key or attain my license key.

Rick · February 26, 2021, 12:57am

This is helpful as an indicator, so thank you for that. @LightBurn will offer the definitive, but this may be an issue with the platform we use for cross-OS development and the newest macOS.

Lepeda · March 1, 2021, 12:43am

Ok I was able to update to LightBurn 0.9.20

& my MacBook has been updated to Big Sur 11.2.2

& the font is still blank . nothing . nada it it is the craziest things, especially when other people can run the font .

system · March 31, 2021, 12:44am

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