I updated the software version and since the update the camera shut down and don’t provide any image.
USB cable plug and unplug, restart pc, connect and disconnect camera, camera driver…
Everything has been checked but nothing help.
I checked other topics but didn’t get any information about it
It always keep black photo… also when I take picture there is no photo appear and the button can be clicked once
I’ve seen a couple of settings misplaced on 1.4 updates - It’s few and far between. It seems to only involve shared files, external drives or cloud storage. I can’t be certain but ‘Camera’ settings could have been similarly misplaced. I’ve helped a few folks by coaching them through importing a Prefs file from when things were working well for them.
Open LightBurn without a project. Click File, then Click Import Prefs Backup. Pick one with a date that you are confident that the Camera would have been working.
Please let us know if this resolves it.
My next thought is that LightBurn 1.4 may be different enough that Windows may require the user’s permission to open the camera in “New” software. Disallowing the microphone permission in Windows can also disable the camera.
Hi JohnJohn thank you for trying help me but the problem still exists.
i tried everything, revert a version and check windows premmisions.
i really tried everything, i connected the camera to other pc and it works fine.
i think about unistall and reinstall but i didnt found the email that care my license.
We did this account 3 years ago…
please advice me what to do
Follow the Steps on the Website below to Confirm that permission has been granted to LightBurn 1.4.00 to use the camera or (if not) to grant Camera and Microphone permissions to LightBurn.
(It’s a weird thing about the camera Sometimes they really need their microphone.) When following the Win 11 Camera steps and when you find the permission switch, please use a screen capture tool like the one below to capture the state of the switch with an image of the screen. It’s much easier on the eyes than a digitial picture of the screen.
Everything as been checked, there is nothing wrong…
I check any guide and any information also use your information.
The camera works fine but the software show it as a black screen.
I putted older version and it the same.
I load a perfs of other date and also same issue. Black photo
I appreciate the efforts made by every member of the community, especially with cameras. If I had a Windows 11 device I’d also be testing and chasing this with you.
The challenge for me is that I must include specifics in a report in order escalate this to diagnostics or the dev team. The requirement is that we generate a case that shows where the behavior happens and doesn’t happen. Once this is demonstrated as repeatable the reason or cause can be tracked down.
Depending on context and experience; “Trying Everything” means different things.
When I try everything, I can ask the rest of the team here. I’ll apply a fierce amount of google and go as far as opening devices to get images of CPUs and serial driver chips. If I need to, I’ll modify a circuit board, measure with an oscilloscope, and read comments in the GRBL source code. I am certain that ‘I tried everything.’ is quite outside my ability.
I saw a Linux user use a camera driver from an earlier version of their operating system. It worked. It was beyond me. I could have spent days attempting to replicate the set up but this individual reported their experience so that others could follow.
I find myself having difficulty joining a journey where every step has been taken and everything has been tried.
I’ve been here a few months and I’ve read a few things. If you care to tell me what you’ve tried I might see a missing step. We could find a new step that needs to be taken. We may even discover there is something that we should emphasize more clearly in the documentation.