My Ortur seems to be fine, I turn it on and it homes, the blue light comes on steady and my Windows 10 acknowledges it is plugged into the USB port. When I start the lightburn program, usually the Ortur laser will do it’s little wiggle dance, showing that it is ready to go, but now the “lightburn” software does not seem to know that the Ortur is there, so there is no “wiggle dance”. When I go to “Machine Settings” in the lightburn software, it shows “Communication with controller failed”. I don’t know what controller is in the Ortur machine. Can anyone help me out?
Which model ortur do you have? That will help us make recommendations.
There are no model markings on my ortur unit, but I believe it to be, “Ortur LaserMaster 2”. Unfortunately, all emails regarding the purchase are gone, due to computer failure. It is 20" x 22" approximately.
Well, I have a bit of an update on my problem. Since I had to buy a new computer, all my old programs and information is gone. I relearned how to install the “grbl” program. It installed fine. I don’t know how to use “grbl”, other than “very, very basic” stuff. At any rate, within the grbl program, it does see the ortur machine and responds to commands. IE, it moves the ortur laser per command in grbl. That seems to work. Now, that indicates to me, that something is prohibiting “Lightburn” from seeing the ortur. Any help, or guidance is surely appreciated. -Joe
Sorry, I overlooked some basic situational facts. I’ve been using Lightburn and my ortur just fine on this new computer for over 4 months. I haven’t had any problems, until this issue arose yesterday. For no apparent reason. Also, last night, I renewed my software license with Lightburn, hoping that would resolve this problem, which it did not.
Did anything else about your setup change yesterday? Was this the same day the computer gave up?
Here is some info that covers most connection issues: Connection Issues - LightBurn Software Documentation
My old computer died over 4 months ago. I’ve been using LightBurn just fine with the new computer for several months. Nothing changed yesterday, that I’m aware of, the problem just started yesterday and I have no understanding why. I’m looking for my ortur device within the LightBurn software and don’t see it. I’m still trying to discover how either to re-assign it with LightBurn or where it shows it.
It seems that the problem I had, is now fixed. I had to select a different device in the “laser” window. How it was selected on the wrong com port is really strange. I sure didn’t change it. But now, it seems to work. Thank you for your input.
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