Try this:
- Run LightBurn
- Click Help > Enable Debug Log
- Drag your file over LightBurn until the cursor changes
- Quit LightBurn
In your Documents folder you should find a file called LightBurnLog.txt. Attach that here so we can take a look.
Could we visit this on a voice call?
-phone number redacted-
I’m sorry but we don’t do phone support. The logging I requested will tell me exactly what formats your computer believes you are dragging into the LightBurn view and will hopefully give some insight. I’m not sure how a voice call where I can’t see anything is going to help much.
This is not something we offer, and this is an explanation of why. 
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I will give you access to my Teams info and you can log into my box
I get it! Just glad your not sending phone support overseas
LightBurnLog.txt (429 Bytes)
This one has a couple lines from the drag process, the other was during a cut.
I know I tried more than 10 times but the log only captured 4.
Uninstalled and reinstalled and no luck except the debug changed to
12:50:13.020 D: “LightBurn 1.3.01” “Thu Mar 23 2023”
12:50:15.768 D: Clipboard data present:
12:50:15.768 D: ()
12:50:17.877 D: Clipboard data present:
12:50:17.893 D: ()
12:50:31.151 D: Clipboard data present:
12:50:31.151 D: ()
12:50:39.646 D: Clipboard data present:
12:50:39.646 D: ()
It looks like your computer isn’t telling LightBurn that there’s anything to drop.
Under the hood, we ask the “drag” event what formats are attached to it, and if it’s something we recognize, it’s allowed. Yours doesn’t have anything associated with it, and I’m not sure how that’s possible.
Try this:
- Run Notepad
- Drag the LightBurnLog.txt file onto Notepad and let it go
Does that work? If it doesn’t, the problem is something with how your computer is configured.
It works in notepad and all the other imaging products I use
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