DSP licence headache

[craig1 (craig anthony dance)]

Hi all
Ive just finished upgrading my laser controller from leetro to ruida 6332 and im stuck in lightburn. its finding my laser but telling me i need to upgrade to a dsp licence which i have already done… but i cant get to the help option to delete my old key and put in the new dsp key because lightburn is telling me i need to upgrade to dsp and wont let me access any other options. a day later and im stuck in a loop, still cant access any options in lightburn

[HalfNormal (HN)]

How to access the license portal to manage your own activations

The license system used by LightBurn has a web portal that users can access to view the computers on their license, and do some basic tasks like remove a computer that has failed. If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this (email support@lightburnsoftware.com with your name and license key to have us do this). To access the l…

[LightBurn (Oz)]

If you purchased a new DSP license, instead of upgrading your existing GCode license, you need to do this:

• Run LightBurn
• Click the Help menu and choose License Management
• Click the ‘Deactivate’ button to remove the GCode license from the computer
• Re-run LightBurn
• Enter the new DSP key