The license system used by LightBurn has a web portal that users can access to view the computers on their license, and do some basic tasks like remove a computer that has failed.
If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this (email support@lightburnsoftware.com with your name and license key to have us do this).
To access the license portal, go to http://lightburn.cryptlex.app
The first time you use the portal you will need to request a password reset. Click âForgot Passwordâ, enter the email address where you received your license key, and click âRecover Passwordâ. You will receive an email from Cryptlex with a password reset link. Follow the link, choose your new password, then log in.
If you do not see it, please check your Promotions or Spam folders as the password reset email sometimes ends up there. If you still cannot find it, then your email provider might be blocking the email from ever reaching you to begin with - some email providers do this. We know Gmail works well, and if you provide a Gmail account, we can put your key under that instead so that you can access the portal. In this case, contact us via email - support@lightburnsoftware.com with your full name and license key.
On the main screen you will see any licenses associated with your email address, like this:
Clicking on â#/# Activationsâ next to a license will show which computers are assigned to your license key, when they were activated and last used, etc, like this:
Clicking one of the computers will show additional details, and displays this icon in the upper-right:
Click that, and you have the option to delete an activation, removing the license from that computer, and freeing up the license seat for use on another machine.