Install on new computer

[Rick (Technical Evangelist)]

@ellenweldon

But it did remove it from my other computer and I can’t reinstall.

So back to calling things “it”. “It removed it”? This makes no sense without greater context and requires assumptions for any understanding. We are wanting to provide answers - help you successfully utilize LightBurn, but you need to engage with more words and clarity. Please keep in mind, we are not there to “see” what you are observing.

@ellenweldon

Can’t I have it on 2 computers?

Yes, if you have a standard LightBurn License. Looking into our systems using your email address, I see you have LightBurn installed and activated on two computers currently.

I also see you have access to our License Management Portal where you can allocate your 2 seats as you’d like. Read how to do so here:

How to access the license portal to manage your own activations

The license system used by LightBurn has a web portal that users can access to view the computers on their license, and do some basic tasks like remove a computer that has failed. If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this (email support@lightburnsoftware.com with your name and license key to have us do this). To access the l…