Licence key after 12.03 download

[cooder1 (pavel)]

I paid for the license for lightburn galvo, everything was fine for 4 months and then after downloading version 12.03 it doesn’t recognize the laser and asks for the license key for lightburn galvo, what should I do, I don’t have the license key

[sutick (Steve Utick)]

You can access the License Portal in the upper right hand corner of this page to see your License key, manage activations, etc.

How to access the license portal to manage your own activations

The license system used by LightBurn has a web portal that users can access to view the computers on their license, and do some basic tasks like remove a computer that has failed. If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this (email support@lightburnsoftware.com with your name and license key to have us do this). To access the l…

[LightBurn (Oz)]

I’ve looked up your license based on the email address of your account here on the forum. You purchased a DSP license in 2019, and renewals in April of 2020 and Feb of 2022. You have never purchased the galvo add on, which you can do here:

LightBurn Software - Add Galvo devices to existing license key

If you need your license key, I can message that to you, or support can look it up based on your email address. You can also use the portal as Steve suggests above to see your key.