FAQ license - logged in and saw no licenses

[DougL (Doug LaRue)]

SOLVED: I had registered my license using a different email address than I tried.

I tried what this FAQ says:

How to access the license portal to manage your own activations

The license system used by LightBurn has a web portal that users can access to view the computers on their license, and do some basic tasks like remove a computer that has failed. If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this (email support@lightburnsoftware.com with your name and license key to have us do this). To access the l…

Reset my password, created one and logged in but it shows new license for me.

Not critical since the in-software license management does see my license.

[LightBurn (Oz)]

Which email address did you purchase your license under? I show two of you in my system. One gmail and one yahoo.

[DougL (Doug LaRue)]

oh, I didn’t recall using the yahoo one but maybe when I first looked into LightBurn I was apprehensive enough to use the ‘off-brand’ account. I reset with the gmail account and got nothing. Will try the yahoo one now.

[DougL (Doug LaRue)]

you called it @LightBurn! Thanks.

[LightBurn (Oz)]

I can change it over easily enough if you prefer.

[DougL (Doug LaRue)]

It will only matter if there’s a reason to email me from the license server. I only check the yahoo account monthly at best. I value your product and service so keeping in the loop, if there is a license server loop, would be of interest. Thanks.