DSP Licence Help

[RussC (Russell Claridy)]

So I purchased a new laser. My first laser was grbl controller. New laser is a Ruida controller. So I had to purchase a new license. I never received an email with the new activation code and the lightburn software is lock in this loop. It finds my laser, tells me I need DSP license but it never gives me a chance to enter new code because it keeps finding the new laser… Can someone help
Thanks Russ

[Rick (Technical Evangelist)]

We can via email ( support@lightburnsoftware.com ), as it would be better not to share any personal information that may be required here in public. Thank you.

[RussC (Russell Claridy)]

Hi Ric, I already have but no response as of yet. Is there a phone # or a way to talk to a human. Also
I was sent a link to ativate my account but when I click on it it says already active. Russ

[LightBurn (Oz)]

It’s been just over an hour since you paid. I’m guessing you didn’t read all the text:

[Rick (Technical Evangelist)]

@RussC

Is there a phone # or a way to talk to a human.

I’ll share with the wife. “Human.” She will like the inference to my robotic behavior at times.

Why doesn't LightBurn have a phone number?

I feel like folks don’t understand why we don’t publish a phone number, so I’ll try to explain: With email or the forum, we can have ‘canned responses’ that cover 90% of what people ask, and sprinkle those into our replies, while answering the other 10% the old fashioned way. We encourage people to use the forum for this reason, but here other users can handle the really easy questions, or the ones that we can’t answer because we don’t have that hardware, experience with that kind of job, etc.…