Engraver wont move at all

I just recently purchased a Universal Engraver 15000mw blue laser engraver. I have set it all up properly and have all of the software downloaded but when attempting to have the software jog the machine, it doesn’t move at all. I have checked all of the connections to the machine, made sure the correct drivers are installed, and have even re downloaded all of the Software and downloaded lightburn. However none of this has helped at all. if anyone can help me out that would be great.

I just bought a Genmitsu LE5040 CNC Laser Engraver and I’m having the same problem. Have proper S-value and baud rate set. Console says I’m connected. Try a small text burn and console says steam completed in so many seconds but my machine has no response. Possibly bad control board?

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