Unfortunately the lightburn camera I have received is faulty.
I have tried several machines and with the drivers that were sent to my email. Windows machines (2 win7 machines and a win10 machine) say device malfunction, if anything at all happens, device manager has something pop up for a second and then vanishes, lsusb brings up nothing on my linux machine.
I have contacted lightburn support via email (always politely) and I have not heard back in 3 days.
I feel ashamed to post here because I was so pleased until this experience and would have preferred to resolve the situation via email / privately.
They haven’t given any information on what else I should try or where to send the faulty camera…
I am trying to understand how this might have slipped through our system. When I look at the response provided, it looks like we did respond and also ask you a question, but you did not reply.
If you would like, we can go back to the support email system to resolve this. Your call as we want to help you get sorted.
well im having a problem getting it to recognize my camera the computer sees it and says its working fine but when i hit the windows tab it sees it but wont let me select it
