Frame Bigger then image

I have an image the frame is bigger then the image. I took a square around the exact size of image, to frame. I looked perfect, then it actually lasered much bigger. How do I fix issue?

Is this the first time this has happened?
What type of machine is it?
What’s the DPI of the image?

You said the frame is bigger then the image; how much bigger than the image is it, i.e., how much did it scale up?

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