Free trial is not working

Hello,

Im wondering if someone can help me please.
Im new to lightburn after creating an account and downloading app for the free trial. Once i open the app it is telling me the trial period has expired when i havent used lightburn before.
Thank you for your time

Did you sign up for a trial?

They will email you a key to use for Lightburn.

The software is the same, the key opens it up for you to use all of the supported types of devices during the trail period.

:smile_cat:

Hello thank you for your reply.
What i did was, i created account online first, then clicked free trial download. When the app opened for the first time says trial period expired with a code already filled in.
Thank you for your time

Did you check the email account you registered with for a key for the trial?

May be in your spam…

You an also check the license portal to see how it has your account setup.

:smile_cat:

Post the trial key here and I can take a look.

The trial key is 8d119906-2808-4f18-885b-ae05ea613fe8

Hello, i sent an email same day i posted on here, and got a reply next day saying they would extend trial, so i sent them the id code. But nothings changed. Id just like to give it a go before commiting to buy. Thank you

Looking into our systems, I see that the trial is now active until 2023-11-29. Restart LightBurn and then show us what you see when starting.

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