Do you know WHY people like MAC computers? It is because you pull the device out of the box, plug it in, and IT WORKS!
I am not computer illiterate, but it is so frustrating to have a $2,000.00+ machine sitting next to this laptop, and no matter WHAT I try to do, I cannot get the $%^& thing to work! Help is ONLY available via email contacts, or chats. I am from a generation where you pick up a phone, and you SPEAK to someone, and THEY SPEAK ENGLISH! No such help is available. I have to send emails out, try to decipher cryptic messages in chat windows and text messages. It is maddening!
Silly me … I thought I could download LIGHTBURN, plug in the X-Tool D1 PRO and start using the software. NOPE!
First you have to update firmware. Then you need to download some program, then change a thousand settings, then load another program and install drivers … and answer a lot of technical questions that I have NO CLUE what they are talking about. (insert loud and vulgar cussing here)
The GEEKS who make these machines … they have a language all their own. They throw out terms like “GRBL” and they just assume that “everyone KNOWS what that means!” No, everyone DOESN’T know what that means.
The software does not ask me to enter the make and model of the laser. NO! It asks me if it is a GRBL, or a GRBL-LPC, or a GRBL-M3 (1.1e or earlier) or a dozen other choices that I am somehow supposed to JUST KNOW!
I have sent out emails, trying to get answers, but of course, I cannot talk to a real human being.
The laser works with the X-Tool “Creative Space” software, but it is limited. So it is not a matter of the laptop not “seeing” the laser. But in Lightburn, all I get is a magical display of useless error messages that all boil down to two words …“Y**'** F*****!”
What happened to customer service?