Gweike G2 rotary won’t turn while engraving

I have installed the 1.7 beta for the G2 and have recently been trying to figure out the rotary chuck. It work as should when in test but when I attempt to engrave the rotary will not turn and just engraves the pattern on top of itself in a thin line. Worked with gweike engineers half the night and they couldn’t find anything wrong with the setting but to no avail.