Having trouble connecting atomstack a70 max to pc with usb

Hello!
I have attempted to connect my a70 max laser to 3 different laptops, with 5 different usb cables (including the that comes with the laser) on 8 different usb ports. I have followed the instructions on how to connect the laser to a computer strictly and exactly several times. Ive updated and downloaded all of the drivers necessary. Every computer i try it on has the same issue. The computer recognizes the usb connection to the laser for 1 second and then instantly terminates the connection.

Anyone whose hade the same problems and hopefully solved it? At this point im just thinking the laser was shipping faulty.

Is this a duplicate posting? If so, please delete it. Multiple postings create problems when searching for issues and solutions.