HELP! Board Encrypted Contact Provider

Hey folks

I paid a few days ago to renew my LB license, so im guessing thats not the issue.

today I was sitting there, doing some laser cuts… everything working great… all of a sudden, i hit start in lightburn and instead of the laser doing the next cut, i hear a beep from the controller. I look.. and it says “Board Encrypted / Contact provider”

ive looked on the forums but havent really found the cause/solution.

its a 60x90cm 80w CO2 laser, ruida 644 controller, and lightburn, always!
i opened RDworks… not really too familiar w the program.. and poked around, put in the password RD8888 and got these other 2 screenshots…

Help me PLEASE



You may have already done this:

https://ezlaser.my/fix-laser-cutter-board-encrypted-error/

If that doesn’t solve the problem, then IMO you’re at the mercy of whoever sold the laser to you …

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