Help! I'm new to this and I'm getting a "transfer failed" message

I have an Ortur lasermaster 2. I am running Windows 10 on a desktop. I used this laser when I first bought it last year, but I had to put it away for a while and I’m just now getting going again. My memory is rusty about how to use it, so I’m asking here…I set it up correctly, I believe. The computer recognizes the laser. I started a project and tried to send it to the laser and I get the “transfer failed” message. The message also says, “There was a problem sending data to the laser. The machine may be busy or paused.”

can you jog the machine and home it normally?

I actually re-downloaded the drivers for the com port and that solved the problem.

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