Help! Laser is connected to lightburn but I can’t get it to do anything

I am a complete newbie to the laser world and just bought an Ortur Laser Master 3. I downloaded and installed lightburn software and drivers and connected my laser. The software says that it is connected but I can’t get it to even move my laser let alone/burn anything.
In an attempt to diagnose, I also downloaded lasergrbl application but that works fine so I don’t know what is going on. I’ve even uninstalled lightburn and reinstalled as well as restarted both the machine and my computer etc. any and all help is appreciated!

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