Norby
April 3, 2021, 6:30pm
1
I am a newbie to both lasers and lightburn. Trying to get Lightburn set up with Thunder laser and am getting the following error message, "There was an error reading the status information from the controller. Laptop is connected to laser and laser main power is on.
Bonjour
April 4, 2021, 10:04am
2
Have a look here.
It sounds like your computer has not recognised the laser - not Lightburn, it’s windows.
That’s more information, so that’s good. A few things to try:
Power the laser first, then run LightBurn. You should see “Found RDCxxxx” in the status bar on the bottom of the main window.
Check your windows device manager to see if there’s anything in there that says a USB device is unrecognized.
Unplug the USB, and plug it back in - do you hear the ‘Ding!’ that says Windows knows something was connected? If not, probably a bad cable or connection
Are you plugged in to the ‘PC USB…
system
May 4, 2021, 10:05am
3
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