How do I change my email on the website?

[239design (Scott Fraley)]

I’m looking to renew my license and the email I have on file with LB is no longer used so I can’t get the code when Im trying to sign in… Any advice on how to do this? Thanks Scott

[Rick (Technical Evangelist)]

This is best handled by sending an email to support@lightburnsoftwre.com, providing the old email and the new. Our team can help you sort this there.

[239design (Scott Fraley)]

Thanks Rick, I did, but of course I did the install of the new license, and deleted the old version, so now I have nothing until I can get the code to work. I haven’t used it in so long I didn’t see the updates, and I just got a used Thunder I’m tryin g to get working. Thanks

[Rick (Technical Evangelist)]

You may be able to revert to Trial until you get things sorted with our Customer Support Team.

In the latest LightBurn, go to ‘Help’ → ‘License Management’ page and deactivate to return to trial. You can extend from there as well.