How to contact Ortur support: emails KO, ticket interface KO

LightBurn Hardware Compatibility Ortur Lasers
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Hi :slight_smile:

I’ve just bought a LaserMaster3 and I’m trying to reach the support. :persevere:

Such labyrinthic ways to try to reach Ortur… with 3 different websites:

Email. The contact page Contact us To Order Engraving Machines Online gives 3 support emails.

Ticketing on My Tickets - Ortur Customer Support
it says “You haven’t submitted a ticket yet. Click here to submit your first ticket.”
And that goes to a blank page "Our work order system has been newly upgraded, and the submission entrance has been updated. Please click to visit https://ortur.tech/ " but I’m already on .tech!

Feedback User Feedback - Ortur - User Feedback goes to a blank page as well…

FaceBook https://www.facebook.com/groups/orturofficialgroup?ref=oV6StiE5
I don’t have an account

Am I alone in this? Do you have any tip to share on how to reach them please?
yours
Mat

1 Like
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Digging into the error message, it looks like my email (@free.fr) is blocked as a spam by their provider.
So I’m trying to reach them with a gmail address.

This is the mail system at host smtp3-g21.free.fr.

I’m sorry to have to inform you that your message could not
be delivered to one or more recipients. It’s attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

               The mail system

support@orturtech.com: host hzmx02.mxmail.netease.com[103.126.92.252] said:
550 5.7.0 DT:SPM .For more information, please visit
网易企业邮箱反馈平台
(in reply to end of DATA command)

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