Oz! Sent you the lbrn file. Please help?
Can discuss the reasons / resolution here but not share the object please?
John
I don’t see an email from you - which email address did you send to?
Yeah, missing the “e” at the end of root domain. 
support@ is better (enters our ticket system, better for tracking and follow up) but we will still get this (after adding the ‘e’). 
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