I have a home laser and 2 Laguna lasers I use at my makerspace. I recently bought license of LB for my Macbook and tried to export the Laguna laser settings from my Windows PC and import them into my Macbook. I go through the Import button in the Devices dialog, select the exported file from the other computer that I had copied over to the Macbook, and “open” it from the import dialog. The dialog closes and the devices list has not changed at all. No matter what I have tried, it doesn’t import, it doesn’t give me an error of any kind either, just simply fails to work at all. I’ve attached the two lbdev files that fail to import on the Mac OS LB instance.
Mac OS version: System Version: macOS 13.5.2 (22G91)
Kernel Version: Darwin 22.6.0
That may be it - I am using a different license key between my Windows and Mac because I had the Windows license on two systems (one of which I can’t boot now, so haven’t deactivated it) and could not use it again on the Mac (license count restriction) so I bought a second license key for the Mac. I bought the GRBL license because my home laser is a Creality Falcon 2 40W. The instance of LB I used on my windows machine was one I always just generated the .rd files onto a thumb drive and stuck into the Laguna lasers…never controlled the Laguna lasers from that instance of LB. The instance on Windows can see and control my Creality Falcon also, so it obviously knows GRBL, but I don’t recall when I bought that original license even having to delineate between DSP and GRBL.
So, seems like there could be something in all that causing it to not cooperate. To summarize: My Windows PC is the original license, my Mac is the new license. My Mac is unable to read my Laguna laser lbdev files. Is there a resolution to this pickle short of manually creating a new Laguna configuration on the Mac?
Note that you can deactivate computers using the license portal even without access to the original computer.
Additionally, if you request nicely LightBurn team have been good about providing a 3rd seat. You may be able to get away with using just your original key.
I’d suggest sending an email to support@lightburnsoftware.com explaining your circumstance and they’ll help you get sorted.
This won’t even resolve it. It’s likely that the device is actually configured on the computer, just not displaying available since you’re not licensed for DSP on that key.
