Laser does not move upon Y axis, and stays on all the time

[Mason6462 (Christopher Cody mason)]

I have downloaded the version 1.0.04 on a Dell lap top running windows 10/64. Running a Ortur laser and the problem im having is that its not moving up on its Y axis. Will frame and i can move manually but when i create a design and ask it to engrave it starts it then burns a line on the x axis just going back qand forth making asolid engraved line. When this happens i ask it to return home and the laser will not shut off. i have to turn power off to ortur

[jkwilborn (Jack Wilborn)]

Maybe someone will move this for you. A better place will be in the Ortur Laser area, @OrturTech can probably help.

It’s not Lightburn I don’t think since you can control it via the software…

[OrturTech (Gil)]

Without USB, just the machine itself
Does it home left/Right and does 2 clicks?
When you connct to light burn, can you type in console ?
Press enter
Then type $#
PRess enter
Copy outputs from console here
Lastly can you take a full screen shot of lightburn so i can see what you are trying engrave?

[Mason6462 (Christopher Cody mason)]

The laser goes to the opposite corner than actual home switch. It then continues to try and move to where the belt is slipping. When I type $# it does not show me codes.

[G54:0.000,0.000,0.000]
[G55:0.000,0.000,0.000]
[G56:0.000,0.000,0.000]
[G57:0.000,0.000,0.000]
[G58:0.000,0.000,0.000]
[G59:0.000,0.000,0.000]
[G28:0.000,0.000,0.000]
[G30:0.000,0.000,0.000]
[G92:0.000,0.000,0.000]
[TLO:0.00]
[PRB:0.000,0.000,0.000:0]
ok

At this time I am not even able to get a design to engrave because the laser is basically shutting its self down. I believe do you going to the opposite corner of home and trying to continue moving.

[OrturTech (Gil)]

Type $i in console and type enter please
Post the full output.
What machine exactly you have please?
if a OLM2 pro, can you take a image of both stepper motor cables (in the motor itself)

[Mason6462 (Christopher Cody mason)]

I don’t know if those pics are actually gonna load up. I hope they do. These are the pics you requested tho.

So after putting in $i then pressing enter this is what came up.

[AUTHOR: ORTUR]
[MODEL: Ortur Laser Master 2]
[OLF:140]
[DATE: 13:36:28-Dec 31 2020]
[VER:1.1h.20190903:]
[OPT:VNZHI,99,254]
Target Buffer size found
ok

[Mason6462 (Christopher Cody mason)]

This is letter for letter capped as per what it reads on console screen

[OrturTech (Gil)]

Definitly motherboard issues
Can you open ticket @ Ortur Customer Support – Ortur Support Ticketing System
Post this image and title as
OLM2 Motherboard issues - Lightburn forum

I will follow up asap with solution