For approximately the last month, I have been unable to complete even a single project with this machine. Every time I spend hours setting it up and getting it working with the help of remote technical support, the exact same problem returns the next day.
The machine powers on, completes the homing process, and appears to be operating normally. However, the laser head becomes stuck in one corner, the head will not move to start the job, and the laser will not fire. As a result, the machine is completely unusable.
From your profile I see you have a gweike 55w, which I presume to be the Gweike Cloud - can you confirm that you’re using a Gweike Cloud, or what model specifically? There are a couple.
Their documentation/files are here, for reference: Gweikecloud Documentation – gweike cloud
Most often when we hear something along the lines of ‘head stuck in one corner’ the issue is related to the origin point that is set for the laser. Could you please go to 'Laser Tools > Device Settings and take a screenshot of what you see there? Or better yet, export and attach your user bundle for us to replicate your setup on our side.
When you have an issue with a Ruida, if possible, check the console for any kind of error message or a start light not the right color on some of the desktop models.
If you have the Gweike, like @Colin thinks you do, it might not have a console.
Good luck.
