In the last 5 days i have received No help nor have i gotten anyone to answer my calls. The issue i have with the laser not coming on still exists after 5 days of re downloading the software that was suppose to come with the equipment but the files were all in Chinese and un readable. Thanks for not helping with my issues, i am repackaging and sending back and will buy from a company that has a customer service INSIDE the US
Hi Shawn - some folks here on the forum did try to help you in your thread over here: Machine not working - #3 by El.Diablo1776
Judging from the console messages, I’m inclined to agree that your firmware may be borked. The firmware is available here: CR-Laser Falcon Laser Engraver Software& Firmware Download - Creality 3D
However the lack of any sort of guidance documentation is disturbing. I would reach out to Creality.
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Did you remove the TF card to activate the USB connection?
Page 15 of their instruction manual…
I’ll add this to your other thread in case it was overlooked.
Here’s the manual:
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