Laser not doing its laser thing

[ratznrotz (Harvey MacKenzie)]

I am the proud owner of a new Cloud 55 pro. I am running Win11 & LB 1.7.01 and connected over USB.
My license is for Gcode, DSP & Galvo.

LB moves the head to frame but when I hit start, it just sits there, no attempt to move. I do get a file send successful but then light goes red. If I open the lid and reclose it the light goes out.

I also tried the offline cloud software and the same thing happens.

[ratznrotz (Harvey MacKenzie)]

Approx 5 min after sending this I found the issue. There is a jumper plug (as per picture) that need to be installed. I am about to go back through the startup/unboxing files because I do not remember seeing info for this.

[MikeyH (Mike Hembrey)]

@ratznrotz

There is a jumper plug

That looks li is meant to be part of an optional safety interlock. It is the little things that stop us in our tracks.

[ratznrotz (Harvey MacKenzie)]

Every. Stinking. Time. I went through everything and there was no mention of it even being in the kit. I love the laser and the presale support was great. They outdid themselves on shipping, I ordered in on a Monday, they said it would ship on the Friday with 5-7 days for delivery. It was at my door on the Friday.