Ok I have had and used this xtool for 2 yrs using lightburn and probably the last few months or more it will stop in the middle of a project but the program thinks it still running. It never stops in the same spot and sometimes I can complete a whole project but as of late it isn’t wanting to do much before it stops..I have been in contact with xtool and done everything they have said and finding out it is a problem with lightburn and xtool as it works when using xcs with no problem but I don;t like their program I like lightburn. Do you know of any reason it is doing this? No error codes just stops but program continues to think it is running. Thanks Lynn Cullen
Hi Lynn
Might you have connection problems.
Check all connections and if youve used it a lot maybe try a new/other USB cable and make sure there’s no electrical interference.
How are your software updates, computer software etc
Has anything been changed recently.
Use search box to look for xTool D1 similar issues and the same issues for general laser types…a lot suggest conectivity or software compatability and upgrades etc.
If I come across anything else I’ll let you know
It has to be some kind of connection problem but I have tried everything x tool support suggested and I do know it is definitely a problem between lightburn and xtool. I have a new usb cable a new tf card and everything has been updated so I don’t know why this all of a sudden started happening.
When running a job, do you press Start to begin the process.
Can you load the job on to the card and transfer to machine or send the whole job to the machine.
Have you checked the available memory..Oh its a new card isnt it.
Just wondering if its a file storage or file transfer type issue.
What about Buffered or Synchronous…is that set right & baud rate.
Grasping at straws a bit but..is it earthed ok.
edit..
Just read a post that also suggested to test power supply.
Seems like it could be This That or just about anything…so it looks like a process of elimination to find the fix.
Just wondering…if its been running ok for two years, then what could potentialy go wrong after two years of work!
Yes I click on the start button. I don’t know what
Buffered or Synchronous…is that set right & baud rate is or test the power.
I wonder can I take lightburn of my laptop and reinstall it without losing all my files? I appreciate any and all the help you are giving.
These are longshots, but worth checking.
In Device settings:-
Lightburn Docs…“LightBurn defaults to the Buffered transfer mode for communication with GRBL devices. This is faster and more reliable than the Synchronous transfer mode. However, there are a few devices that are incompatible with buffered transfer mode. These devices will stutter, stop, or even restart when buffered communication is selected. If you notice this happening, try switching the transfer mode to Synchronous”.
Power supply issues are reported to cause similar issues, but as xcs works no problem I guess the power sup is ok.
Just thinking, the fact xcs works rules out a lot of the possible causes and in my humble opinion points to data transfer or interference Also..The program thinks its still running.!..How can that happen..Will search that topic.
Can you run a job until it stops and copy/paste the console readout.
Set a stopwatch on your phone/other and maybe it might coincide with whats in the readout.
How long does it run for and does it stop randomly in different job files?
If I’m not mistaken the “Show All” button", this shows all actions by laser during a job.
Did you try loading the job onto the card and run it directly from the controller.
Dont know much about swapping computers but if you save your files onto something you’ll have them to reload if needed.
No problem helping out, Im just giving what I received from others.
Bit of a list here, but some you may allready have checked out…Actually a list of what you have checked would be a good idea. It may seem like a propper muddle but it can only be so many options. In my case it was just a simple command and a file reinstall.
Laser Stops Mid Job
Several users have reported issues where LightBurn continues to show the job as running, but the laser stops mid-job. This problem can occur due to various reasons such as firmware issues, memory limitations, or incorrect settings in LightBurn.
One user with an Ortur LM 2 15W laser encountered the laser stopping halfway through the job and suggested checking the belts to ensure they are not slack.3 Another user with a Longer Ray 5 laser experienced similar issues and found that the laser would stop moving but the computer would still show the job as ongoing.1
A common solution involves checking the firmware of the laser and ensuring it is up to date.14 Additionally, some users have reported that the laser stops when the computer’s power mode is not set to “Always On,” which can cause the USB connection to go to sleep and interrupt the laser’s operation.1
Another potential cause is memory limitations, especially when running complex jobs. Simplifying the design or splitting the job into smaller files can help if the issue is related to memory.4
Some users have also noted that the issue can be related to the Job Origin settings in LightBurn. One user found that choosing the bottom center Job Origin caused the laser to stop mid-job, while other origin points worked fine.5 Adjusting the Job Origin or re-homing the laser after manual adjustments can sometimes resolve the issue.5
If none of these solutions work, it may be necessary to contact the laser’s support team for further assistance.5
In summary, troubleshooting steps include updating the firmware, ensuring the computer’s power mode is set to “Always On,” simplifying complex designs, adjusting the Job Origin settings, and re-homing the laser after manual adjustments.
Considering that the machine has been used for two years there could be a chance some parts is/are wearing out.
Note the mention of “Device transfer mode”…Synchronous or buffered!!
A note to the manufacturer mentioning the issue and age of machine might reveal a probable/possible failure after a certain amount of use.
Also, When the issue occurred were there any changes in load on main power supply, like new equipment or electrical storm etc etc.
Xtool D1 Randomly Stops
Users have reported that their xTool D1 laser machine stops working in the middle of a job while the LightBurn software continues to run. This issue can occur for various reasons, such as a faulty power adapter, motherboard, or laser module, regardless of whether a USB or Wi-Fi connection is used.34
Some troubleshooting steps include ensuring the cable is connected properly at both ends and checking if the cable is intact.
Users have also recommended changing the device transfer mode to synchronous in LightBurn if the issue persists.
Additionally, it is important to avoid turning on or off high-power electrical appliances to prevent circuit fluctuations that could lead to the machine stopping mid-job.
If these steps do not resolve the issue, users are advised to contact customer support and provide information such as the XCS software version, machine firmware version, and log file of the processing.
Where do I find the setting to change to synchronous mode?
I recommend that you update your firmware, this can only be done in the manufacturer’s software, XCS.
Then create a new device profile for your laser by importing the manufacturer’s .lbdev file from their tutorial. This will ensure you are using the settings specified by the manufacturer.
Make sure that your computer’s USB port isn’t ‘falling asleep’ by following the instructions here: Windows-Specific Problems - LightBurn Documentation
Let us know if that changes the behavior of your machine. Also what start from position are you using and are you homing your laser before operation?