Laser wont communicate

[MikeyH (Mike Hembrey)]

Lightburn will not connect to Ray5 laser

Something is wrong with the serial device. Either the driver was corrupted with the partial install or something else going on. power cycle the laser and reconnect in LightBurn. Capture all the data in Console window from the moment of reconnect. Copy and paste the text in a response here. open Device Manager in windows. Search for Device Manager if required. Expand the Ports node and take a screenshot. still in Device Manager, double click COM4, then select the Driver tab and take a screensho…

In this posting, scroll down to posting #17, where it mentions Device Manager.

Are you seeing a Com port for the laser appear when you turn the laser on? And it disappears when you turn the laser off?