Lbfiledialog.exe not responding when importing designs into LB

Similar to issue reported in LB locking up and Not Responding - #2 by LightBurn

Whenever I try to go to the downloads folder or navigating up a directory to the next folder the import window freezes and stops responding. I just had this start happening yesterday when I updated to 0.9.21 and then updated to 0.9.22 this morning and still the same results.

I downgraded to 0.9.20 and still having the issues

Trying to open files from my local downloads folder - not through One Drive like the other closed ticket. I’ve restarted my computer several times and uninstalled/reinstalled the lightburn software.

Tried the trick changing the lbfiledialog.exe to a .bak file type but did not fix it

Computer information:
|Processor|Intel® Core™ i5-7200U CPU @ 2.50GHz 2.71 GHz|
|Installed RAM|12.0 GB (11.9 GB usable)|
|System type|64-bit operating system, x64-based processor|
|Edition|Windows 10 Home|
|Version|20H2|
|Installed on|‎6/‎25/‎2020|
|OS build|19042.867|

Pasted from Get Support Data:

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

The bizarre part of this for me is that it’s a Windows system dialog box. LBFileDialog is a small helper app that runs, and it’s whole job is just opening the standard Windows dialog to open a file.

We do it this way in case you have a thumbnail previewer installed that crashes or locks it, so it doesn’t kill the entire app, causing lost data.

It looks like the last project you loaded was from your local app data folder, which might be hidden. I can’t see why that would be causing this to happen, but as a test, try this: Quit LightBurn, then double-click a LightBurn file somewhere “normal” on your system. See if the weird save behavior continues. If it doesn’t hang any more, that gives me at least a clue to look at.

I just did that and was able to open a file. What’s also weird is I can open files from the documents or picture directories but when I click on downloads - it does respond and has to be end tasked in the task manager to exit it.

Does this happen in any other software? For example, if you open “Notepad” and then try to open a file in your downloads folder, does that also lock up?

This does not happen in another program. I can open a document from the downloads folder in notepad without it crashing/not responding

Do you have anything like drive links to network folders or something in that Downloads folder? Is the Downloads folder synced with a cloud service at all? (you mentioned it’s not a OneDrive share or anything, but if there’s one in there…) I’m kind of fishing here for anything you can think of that might be slightly different or unique about what’s in yours so I can go poke through Windows options to see if there’s something that needs to be set to make that work, but I’m not coming up with much here.

One other thing to check: See if you have anything dead in the task manager (LBFileDialog) that shouldn’t be there when LightBurn is closed. If one got hung while opening that folder, it might have a lock on the resources. That’s a reach, but … .

No cloud services linked or network links. Very basic laptop but will check the task manager for other files to see

This also happens to me to the degree that I cant even access anything else till I kill the process in Task Mgr. I reiterate what Timothy is saying it ONLY happens when accessing a file for Lightburn.

With which version of LightBurn?

There’s a not-terribly-pretty workaround that will at least get you moving:

Enable that setting in the ‘File Settings’ tab of Edit → Settings.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.