Licence still in date (ood july 22) but cant update software

can someone tell me why it may be that allthough i have a correct up to date licence ( out of date july 2022) i cant update my software to the newer version it just say,s YOUR LICENCE IS VALED BUT YOUR UPDATE PERIOD HAS EXPIRED
i expected to be uble to update mysoftware as long as i had a current in date paid for licence?

There is a self serve option to view the licence dates and information in the Licence Portal - there’s a link on the top right hand side of the forum page that will take you to it.

If that doesn’t help to determine what happened, email They will have access to the tools to help.

You will need your licence number and your email address that you used when you got your licence.

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