There is no new key for a renewal. Our system will add one year to your existing key. We manually run the script that processes this a few times a day. Once you receive the “order fulfilled email” you will know it has been processed. It may take up to 24 hours for this to happen.
I also was under the impression that the license would be forever and it would just stop updating.
From the email:
“This license allows free updates for 365 days after activating,
however the software will continue to work forever.”
The error I receive tells me that this is not the case and my license has expired.
Your impression is correct. The license allows you to use LightBurn forever. I addition, when you purchase a license, we give you all updates for the first 365 days from your license key activation at no additional cost to you. If you want to continue to receive updates beyond that, a renewal fee must be paid. This renewal will provide you with another 365 days of updates.
What error message are you getting? Typically we present you with an informational “Notification” of the status of your “update access” once you have reached the expiry date, but it is only a notification. You should be able to simply click the ‘OK’ button on that screen and continue to use LightBurn. Is this not working for you?
I have renewed and its all up and running nicely again so this is not a rant etc but…
I would much rather like not to have the warning popup at all, maybe just once only.
Its a bit of a nag and also popped up when i tried to send a file to my laser - another nag.
Nag screens are a pain in the rear-end, I would be fine with no updates and no nag screens/popups, if I then go to check for updates - this is the point it should popup.
This is in fact saying it is an error message. Please excuse your condescending remark. Your comment is not helpful or adding to content or context of this post.
The wording in that message has been changed already. It was initially just reporting whatever the license system returned.
Rick is correct that the software will continue to work - you should only get the message once if you are using version 0.9.04. There were a few things in the system that were cleaned up recently.
Diep, please send an email explaining what you did and reference this post. Send to: support at lightburnsoftware dot com and we can help you sort this from our end.