License extra for new computer

[Cop_Osiris (Cristian)]

Hello
I have the program installed on my pc but I had to update both and now I cannot run the program
It tells me that I alkalo the maximum of users
What can I do in this case?

[LightBurn (Oz)]

I’ve removed both activations from your license key. You’ll need to re-enter the key on both machines, but you’re all set.

[masikadam (Adam Mašík)]

Hello,
we have the same problem. We bought license through Gerbil page via lm.model@email.cz, can you reset both computer?

Adam Masik

[LightBurn (Oz)]

If you bought it from Awesome Tech I would need your actual license key to do the reset - Only Awesome Tech can look up your key by email address.

[masikadam (Adam Mašík)]

Where I can send you key?

[LightBurn (Oz)]

Support at LightBurnSoftware dot com

[ncaissie (Norman Caissie)]

So If I buy Lightburn I can install it on two PCs? Do they have to be online all the time? I planed to dedicate a PC to my lasers but want to also use my laptop. I’m not sure I want to run a Lan cable to the PC.

[Rick (Rick James)]

If you use the search in the upper-right of each forum page you can find answers to many questions you may have. Please do that first and we can help with things that have not been covered. Thanks

How the LightBurn license works

We get asked this a lot, so here it is: You pay once, the software will work forever as long as you have your license key. The key lets you install on up to two machines, and it can be easily moved if you get a new computer. If you need to install on a 3rd machine, we’re happy to update your license to allow it, at no cost. The license key has an expiry date - a year from when you bought it. When it expires, it’s still valid, you just don’t get updates any more. If you download a version of the…

LightBurn provides a way to use the software with an offline activation license. This can be found under ‘Help’→’License Management’.

[ncaissie (Norman Caissie)]

I did. How do you think I got to this thread. Is this how you treat new customers?
It’s not like I started a new topic.

[ncaissie (Norman Caissie)]

That didn’t answer my question. My question was does the computer need to be connected to the internet at all times. I already figured out from this topic that you can use 2 PC’s but I guess I shouldn’t have put that question there. It was just a reassurance I guess. Sorry for asking a question. It wont happen again.
Have a good day.

[Blake (Blake Bartlett)]

Man, people are testy today. You don’t need Internet connected to just run the program. It’s just for verifying the license, so I think just your first run after you apply the license key, and in the future if you want to update.

[ncaissie (Norman Caissie)]

Thank you for that answer.

[kriscad (Jeff Nieball)]

Get used to it… I know, it sucks.

[LightBurn (Oz)]

LightBurn does allow for offline activation, which Rick mentioned in his first response, so for what it’s worth, he did try to answer your question straight away - the hostility isn’t necessary.

And to clarify, Offline Activation means that the computer doesn’t have to be connected to a network at all, ever.