License key not working

[LIGHTBURNT (Jules Marcu)]

Why doesn’t my License key work on my second computer

[Rick (Technical Evangelist)]

No idea based on the information provided and do not find using the email you used in your forum profile. You sent me sleuthing to find you used a different email (ending in @ gmail dot com) when you purchased.

I see both seats of this key are currently allocated on 2 different windows based computers, so I will assume you can not allocate these seats again without deactivating from their current system(s).

You can move these seats from within LightBurn. If you still have access to that system, fire up LightBurn and go to ‘Help’–>‘License Management’ page where you can ‘Deactivate’ the key from that system.

Additionally, you now have access to our License Management Portal allowing you to manage your license allocation directly. Have a look at this post for the details.

How to access the license portal to manage your own activations

The license system used by LightBurn has a web portal that users can access to view the computers on their license, and do some basic tasks like remove a computer that has failed. If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this (email support@lightburnsoftware.com with your name and license key to have us do this). To access the l…

Let us know if you have any issues with this and we can help sort from our end.

[LIGHTBURNT (Jules Marcu)]

Hi Rick
First off I appreciate all your help, and I do have 2 emails addresses that start with s2000tek. I forget sometimes which one I used for an account. I did go through all the info you sent, and deleted the faulty computer, and got the new one onboard. Everything is working fine.
Truly appreciate it
Thanks again
Jules