shows that I am logged in, but I cannot see any information in any of the columns on the page. I have two computers using lightburn. I updated the software on my garage computer about 6 months ago, but never upgraded the one in the hose; so I am on the latest, but the one in the house shows an earlier version. This is causing some minor issues, since the newest version has some features I would like to use.
What do i need to do?
Thanks
Looking into our systems, I see the active account under your Sid Connor name is tied to a yahoo dot com email account. If you log in using that address, you should see the key and seat allocations.
If not, email our support team, and we will help sort there. 
I no longer have access to that email. What is the email address for the Lightburn
support team?
I can change the associated email address if you authorize. I can change it to the same email used here on the forum.
Would you like me to do that for you? If so, tell me the old @yahoo email here. No security risk as you no longer use or have access to the old email address.
Old address is Email redacted or Email redacted I no longer have access to either and they are backups for each other, so I am totally screwed for getting into either account, but no problem, I never use them.
1 Like
I have made this change. Please log in to the License Portal and confirm you now have access as you’d expect.
Thanks, I got in on my garage computer (laser computer) which is already up to date. I will go in and see in the house if I can get in on that computer and upgrade the software to the latest version. Thank you so much for your prompt help!
1 Like
You are welcome, and thank you for supporting our efforts.
If all goes as expected, please come back to this post and mark ‘Solved’.
1 Like
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.